Organization
How we’re organized for top service:
Unique in many ways, we’re also organized differently than most realty firms. Basically, we function much more as a team. That’s partly because of relocation specialization…but mostly, we believe it enhances overall service with more information and better coverage delivered to every client.
We still have “Brokers” in charge of each office, Merrill as broker in O’fallon and Paul as broker in Edwardsville. And there are many other legal requirements that we strictly support involving licensure and handling of client’s business needs. (Remember, we are licensed real estate brokers and agents….we just practice an alternative business model.)
Home buying clients are ultimately assigned to just one agent for primary responsibility in serving that client’s needs, but office personnel and other agents still support every case and contribute with information, opinion and direction.
On the subject of “phones”: we will always answer the phone with a live person during regular office hours…and agents and brokers are available after “hours” for needed calls. |
When clients first call, and before case management is assigned to an agent…here’s what happens in our offices, the “faces on the phone”:
Mary usually answers your phone calls, and supports us all..
Debbie Carroll is our "Relocation Director", so she and Merrill, our O'Fallon broker, are responsible for delivering resources and setting up service. They also backup your support during your visits to our office, but by this time, you would also have been assigned to an agent for primary service., or to Paul in the Edwardsville office.
Debbie's main responsibility is to support the needs of clients before they get to town ... she's our "concierge". She has been a highly respected realty agent in the O'Fallon-Belleville area for many years, now using her experience and resources in support of our agency. This is an important part of "The Home Buyers AdvantEDGE!" ... providing extradordinary, objective information to our buyer-clients, starting long before the power search.
She holds a broker license, and CRS and GRI designations, (that’s Certified Residential Specialist, and Graduate Realty Institute.)
In the O’Fallon office, during the power search phases, one of the “Agents” assumes primary management of the locate-evaluate-negotiate process for every buyer-client. They spend nearly full time with clients, immersed in the market. But they don’t “prospect” for their own clients as most traditional agents do, and of course, they don’t take or service listings; they are focused nearly exclusively on delivering service to in-town buyers during power search phases. They so “specialize”, constantly using and upgrading skills and information, with Debbie, Mary and Merrill in support.
Altogether, although we’re obviously not a large group, we’re organized to allow teamwork and specialization to help deliver consistently superior service. Of course all are full time and veritable disciples of the concept, committed to the premise that consistent, premium service is the top priority. We would rather remain small, with dedicated and experienced team members, than to grow for the sake of numbers and lose control of quality. It means that once in a while however, we might have to shuffle times for servicing, or even “tag team” the support of a power search. We very much appreciate therefore, your critical cooperation in scheduling!
Through all of this, our “No Hustle Pledge” remains in place. From your first call to the final documentation, no one here will ever “hustle” you for a decision or commitment before its time. That means however, that we rely on you a bit more for the initiation of phone calls and service, using your timetable and your comfort zone to determine when that is. Please see the Library, under “Promises” for the “No Hustle Pledge” and the “Home Buyers Bill of Rights” |
Our relationships:
- With the rest of the realty community: Excellent. It’s a relationship we value and in fact, cultivate. They are our allies in making good things happen for our own buyer clients.
The National Association of Realtors: We all belong, as well as to the local affiliates, our two local “Boards of Realtors”. We’ve received honors from them, (see “Honors” section here.)
Multiple Listing Service access is provided by virtue of being a member of the National Association of Realtors, and the local Boards of Realtors.
Equal Housing Opportunity is automatic….it’s right and fair and apart and parcel of high ethical standards.
The National Association of Exclusive Buyer Agents: (NAEBA) We all belong. Merrill was a charter member of this organization in 1994, was its first treasurer and its fourth president. He also served on the board of directors for a total of 8 years and holds awards and a CEBA certificate…”Certified Exclusive Buyer Agent”.
The Real Estate Buyers Agent Council (REBAC, a subsidiary of NAR); As brokers, Paul and Merrill belong, both hold ABR degrees (Accredited Buyers Representative.) Merrill was named to REBAC’s “Hall of Fame” in the fall of 2005, one of only 4 from their membership of 80,000, for his work in blending the affairs of NAEBA and REBAC.
The Employees Relocation Council: We’re members of both the national organization and the St. Louis area branch.
The Society of Human Resource Management: National members.
The Better Business Bureau of the St. Louis area: We belong, in testimony to the fact we’ve never had a complaint lodged against us, and subscribe to the highest set of business ethics.
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Home Buyers Relocation Services
O'Fallon,
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